Last updated: March 20, 2026
HearClara subscriptions and digital services sold through Paddle are generally non-refundable and non-exchangeable unless a refund is required by applicable law or approved by Paddle in its discretion. If you want a refund review, submit your request within 14 days of the transaction date. A request submitted within 14 days does not guarantee that a refund will be approved.
Paddle may review refund requests on a case-by-case basis and may consider the nature of the product, the reason for the request, and any usage or consumption of the service. Refunds may be declined where there is evidence of fraud, refund abuse, or other manipulative behaviour. If a refund is issued, access to the relevant product or subscription may cease.
Digital items, subscriptions, or features that are delivered and fully accessible immediately may be non-refundable once delivered or used where Paddle's policy and applicable law allow.
Nothing in this policy limits any mandatory consumer rights that apply in your territory. Where local consumer protection law gives you stronger or additional rights, those rights override this policy to the extent required by law.
Consumers in the European Union, EEA, Switzerland, and the United Kingdom may have a 14-day statutory right to withdraw from certain digital content and digital service purchases. This can apply to one-time purchases and to the first payment of a subscription.
Where you expressly request immediate access to digital content or services and acknowledge that your withdrawal right may be waived once the service has started, that withdrawal right may no longer apply after downloading, streaming, using, or otherwise benefiting from the product.
Some countries apply different mandatory refund or cancellation periods for digital products and services. Where those rules apply, they override this policy for eligible buyers.
To request a refund, use the "View receipt" or "Manage subscription" link in your Paddle transaction email, use the billing link provided in your account, or contact Paddle support through paddle.net. Refund requests should be submitted within 14 days of the transaction date where a discretionary or statutory period depends on timing.
Payments for subscriptions are processed by Paddle as Merchant of Record. For product support, you can also contact us at support@hearclara.com.
If you experience a persistent technical issue or a material defect that prevents you from accessing HearClara as described, contact us first at support@hearclara.com so we can try to resolve it. If the issue cannot be resolved, contact Paddle with the details of the issue and any response you received.
Nothing in this policy affects your rights where a digital product or service is not as described, is faulty, or is not fit for purpose under applicable law.
Before raising a chargeback or payment dispute with your bank, card issuer, or payment provider, please contact Paddle first. If you initiate a chargeback or payment reversal, access to the relevant product or subscription may be temporarily suspended while the matter is reviewed.
Paddle may provide transaction details and other relevant evidence to the payment provider when responding to a dispute. Fraudulent or abusive disputes may lead to access restrictions.
You can cancel your subscription at any time to stop future renewals. Your cancellation takes effect at the end of the current billing period, and you will not be charged again after that.
Cancellation does not itself create a refund right. Refund eligibility remains subject to Paddle's refund review process and any applicable mandatory consumer rights.